Working with Pega is the unit of opening skills gaining traction in India and abroad as industrialization and productivity continue to rise. PEGA or PRPC Rules Process controller isn’t a programming language, compiler, or anything like that. It’s a Java-based Business Process Management solution that employs OOP and Java concepts use cases of pega .
PEGA is now quite popular because we don’t have to design the mark’s system like we do with conventional programming. It has a high level of activity, adaptability, and extensibility.
The Business Process Flow is created and the functionality is determined.
Order Management System, Call Center Management, Finance, Healthcare, and so on are only a few examples. In a nutshell, anything that has a business flow.
PEGA offers a variety of products, but they appear to be best recognized for its technology, which allows for the building of an automated business process management solution.
What are the uses of PEGA [ use cases of pega ] ?
Application Profiler: An Application Profile is a result of the Application Profiler, a DCO development tool that works in an iterative fashion to acquire legitimate processing details for the application you’re working on.
Business analysts, lead architects, and other project team members collaborate to identify core design and process requirements, which are then used to generate profiles. Building and finishing a profile takes an average of 2-3 days of dedicated effort.The below list shows a set of use cases along with scenarios that customers for Pega utilized.
Retention:The application gives the agent the tools they need to ensure that they understand the customer’s worth and the best ways to keep churning clients.
Cross-Sell/Upsell [ use cases of pega ]
The Following Best Offer All of the relevant arguments and collateral to convert the opportunity are backed by the priority ranking.
Product stimulation
Proactively communicating with customers to entice or promote product or service usage. A higher conversion rate can be achieved by calculating the proper reward for each consumer.
Reminders for Renewal/Retention
Customers who are approaching significant product events are being targeted in order to ensure that they remain loyal customers.
Newsletters, articles, and content marketing are all examples of content marketing ( use cases of pega ).
Driving traffic to landing pages or microsites in order to collect customer information and facilitate lead capture and conversion.
Communication about a significant event/anniversary
Birthday Campaign, for example, is a daily campaign that seeks out consumers with significant anniversary dates and sends them customized, tailored greetings.
Acquisition
To expand the client base, either directly to customers or through prospect lists.
On-Boarding
Initial communications focusing on things like Welcome packs, Sign-up for Auto-Pay, Payment reminders, and product and service awareness.
Promotion of a product or service
Promotions of products and services to raise awareness or provide information in support of or in conjunction with product launches.
Retargeting
Using appropriate messaging to target customers use cases of pega who have only partially engaged on to reinforce the features and benefits.
Marketing That Goes Viral
Capturing client information and other associated data and using it to trigger subsequent marketing messages has the ability to provide the company’s messaging a lot of exposure.
Game-Oriented, Incentive-Driven Marketing
Using what we know, we can personalize each customer’s communications to ensure they are relevant, timely, and appropriate.
Marketing for the Seasons
Keeping companies in the minds of customers at key periods throughout the year.
Bundling
Bundling allows enterprises to deliver a customized set of activities to each consumer by packaging numerous actions into a parent action.
Marketing based on location
Geofence feature allows you to target clients based on their location.
Marketing that is triggered by an event
Respond to real-time marketing possibilities by sending customers appropriate activities.
According to Gartner Pega received the highest scores in three of the four analyzed use cases in a Gartner forum use cases of pega . Pega ranked highest in the worldwide, business-to-business, and complex processes use case categories, while coming in third in the business-to-consumer category.