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Refund Policy

Last updated: 26 October 2026

We want you to be confident in your purchase. This Refund Policy explains when refunds are available for Asha24 courses and how to request one. It forms part of our Terms & Conditions.

Contents

  1. Instructor-Led Live Training
  2. Self-Paced (Recorded) Courses
  3. Cancellations or Rescheduling by Asha24
  4. Non-Refundable Items
  5. Batch Transfers and Trainer Availability
  6. How to Request a Refund
  7. Processing Time
  8. Contact Us

1. Instructor-Led Live Training

  • You may request a full refund before the start date of the batch you enrolled in.
  • Refund requests are not accepted once you have attended more than one day of live sessions or have downloaded course materials from the learning portal.
  • If you do not attend scheduled sessions, this does not qualify for a refund; you may instead request to move to a later batch (subject to availability).

2. Self-Paced (Recorded) Courses

  • Refund requests must be raised within 7 days of enrolment.
  • The refund option no longer applies once course materials have been shared or downloaded, or a substantial part of the course has been accessed.

3. Cancellations or Rescheduling by Asha24

If Asha24 cancels a batch or event, you may choose a full refund or transfer to another batch at no extra cost. We may reschedule sessions due to trainer illness or events beyond our control (for example natural disasters, pandemics, or political disruption); in such cases you will be offered an alternative schedule.

4. Non-Refundable Items

  • Courses purchased at a discounted or promotional price, or as part of a bundle or “Buy One Get One” offer.
  • Taxes and payment-gateway charges, where applicable.
  • Vendor exam fees, vouchers, and third-party lab or tenant access fees.
  • Free courses.

5. Batch Transfers and Trainer Availability

If you need additional live sessions to clear doubts on a course you purchased and the original trainer is unavailable, we will arrange for you to attend sessions with another qualified trainer.

6. How to Request a Refund

  1. Contact us through Help & Support or email info@asha24.com.
  2. Include your full name, registered email, course name, order/payment ID, and the reason for the request.
  3. If you purchased more than one course, list each course you want refunded.

7. Processing Time

Approved refunds are processed to the original payment method within 20–30 working days from the date the request is approved. The time for the amount to appear in your account depends on your bank or payment provider.

8. Contact Us

Asha24 Online Training
Email: info@asha24.com
Phone / WhatsApp: +91 81255 15808
Help & Support: asha24.com/support